Support for Comet Cache is provided by WP Sharks™ — for Comet Cache Pro customers. Our customer support representatives are available Monday through Friday, excluding all major holidays. Or, you can browse our knowledge base, FAQs, and discuss problems/solutions with others in our public community forum.



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How to Report Bugs

First, please read over: Testing in a Clean Installation

If problems persist, even in a default theme for WordPress, and no other plugins are active, we are happy to help; please open a new bug report at GitHub. Otherwise, if you're integrating Comet Cache into a larger set of themes/plugins, we ask that you seek assistance from an experienced WordPress developer — one who can do a full review of your site and make recommendations.


Renewal Fee for Continued Access to Support

When you purchase Comet Cache Pro, you receive lifetime software updates and 3 years of support. After three years, you may continue to use Comet Cache Pro for as long as you wish. However, if you need ongoing support, a small renewal fee of $9/year for a Single-Site license, or $29/year for an Unlimited-Site license is required. Please check your "My Account" page for details regarding the renewal of your account.

Note: You may choose to renew, or not. Renewals do not occur automatically.